tk366's Privacy Policy

tk366 collects two types of information from its members — information provided directly by you, and information collected automatically.

1.1 Information Provided Directly

Information you provide directly during registration and account management includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay mobile banking number (for transactions)
• Bank account details (for bank transfers)
• Username and password

1.2 Automatically Collected Information

When you use the platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and operating system version
• Duration of site visits, page views, and navigation data
• Game play history, bet amounts, and results
• Deposit and withdrawal transaction records
• Live chat and email support conversation history

tk366 collects information through the following methods:

• Registration Form: Through the form filled out during account creation.
• Transaction Process: Through the payment gateway during deposits and withdrawals.
• Cookies and Web Beacons: Automatically, to improve the site experience.
• Support Communication: When you seek assistance via live chat or email.
• Identity Verification: From documents uploaded during the KYC process.
• Mobile App: According to device permissions when using the Android APK or iOS app.

At every stage of data collection, tk366 ensures that the process is transparent and carried out with the member's consent.

Collected information is used only for the following legitimate purposes:

3.1 Account and Service Management

• Creating and managing accounts
• Ensuring login security
• Processing deposits and withdrawals
• Applying bonuses and promotions

3.2 Security and Fraud Prevention

• Verifying member identity
• Detecting unusual or suspicious transactions
• Taking necessary steps to prevent money laundering
• Preventing multiple accounts or fraudulent activity

3.3 Service Improvement

• Analysing platform performance
• Improving games and features
• Personalising the user experience

3.4 Communication

• Sending important account-related notifications
• Informing about promotional offers (subject to member consent)
• Providing support services

tk366 uses industry-standard technical and organisational measures to protect your information. All data is transmitted using SSL (Secure Socket Layer) encryption technology, which prevents third-party access during data transfer.

Our data security measures include:

• 256-bit SSL encryption technology
• Passwords stored in encrypted form (hashing)
• Restricted access controls on servers and databases
• Regular security audits and penetration testing
• Transaction monitoring systems
• Two-factor verification (OTP) option

Your information will be stored for as long as your account remains active. Even after account closure, certain information may be retained for a defined period to meet legal obligations or resolve disputes.

tk366 never sells your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances necessary for operating the service:

5.1 Service Partners

Necessary information is shared with third-party service providers engaged for payment processing, identity verification, cybersecurity, and technical infrastructure management. Confidentiality agreements are mandatory with these partners.

5.2 Game Providers

Minimum necessary information may be shared with Evolution, Pragmatic Play Live, PG Soft, JILI, and other game studios to manage game sessions.

5.3 Legal Obligations

Information may be provided based on court orders, government directives, or valid requests from law enforcement agencies.

The tk366 website and app use cookies and similar technologies. Cookies are small text files stored in your browser or on your device.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and account settings.
• Analytics Cookies: To collect statistics on site usage, which helps improve the service.
• Marketing Cookies: To display relevant advertisements — you can disable these if you wish.

6.2 Cookie Controls

You can delete or restrict cookies at any time through your browser settings. Please note that disabling essential cookies may cause some platform features to stop working.

Every member of tk366 has the following rights over their own information:

• Right of Access: The right to request a copy of the information stored in your account.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information, subject to certain conditions.
• Right to Restrict Processing: The right to request that the use of your information for specific purposes be stopped.
• Right to Portability: The right to receive a copy of your information in a structured format.
• Right to Object: The right to opt out of marketing communications.

To exercise these rights or for any questions about your information, contact our support team — assistance is available 24/7 via live chat and email in both Bengali and English. To learn more about us, visit our About Us page.

If you wish to close your account on tk366, inform the support team via live chat or email. Before the account is closed, the following conditions must be met:

• No outstanding balance remaining in the account, or it must be withdrawn
• Any ongoing bonus wagering requirements must be fulfilled, or consent given to cancel the bonus
• Identity verification (KYC) must be completed

After account closure, certain information may be retained for a specified period in accordance with legal obligations. This retention is solely to meet legal and regulatory requirements — not for commercial purposes.

As part of ensuring responsible gaming at tk366, members can request to temporarily suspend their account or restrict certain features.

tk366 strictly provides services only to individuals aged 21 or above. No information is collected from those under 21, and their registration is not accepted.

Age is verified at the time of registration and reconfirmed through identity documents during the KYC process. If an account member is found to be under 21, that account will be closed immediately and the associated information will be deleted.

tk366 reserves the right to amend this privacy policy as needed. For any significant changes, members will be notified via their registered email or mobile, and a new version with an updated date will be published on the website.

Continued use of the platform after changes are made will be considered as your acceptance of the new policy. It is therefore recommended that you review this page periodically.

Contact Address

For any privacy-related questions, complaints, or requests, contact tk366:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the platform

Our support team assists in both Bengali and English. For common questions, you can visit our FAQ section, where direct answers to frequently asked questions are provided.